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May 5, 2020


To our valued guest,


We know that many of you are eager to return to our salons for cut, color and a simple pick me up as you reconnect with one of our talented stylists!  We want to provide an update as there are many factors that we have to consider when planning for our reopening.  While we have no set date yet, we expect it will a staggered approach across our footprint based on both where COVID-19 cases have been reduced in each state and the State government has permitted salons to reopen.

The safety of our Associates and our Guests has been, and will continue to be, our number one priority.  With that in mind, there are four main factors that will determine our ability (when and how) to reopen:


#1 Approval from both Federal & Local Governments

  • The Federal Government recommends that no state reopens until there is a minimum of 14 consecutive days of decline in the number of COVID-19 cases in that area. We need to consider this guideline in conjunction with what local governments are saying about their district or state’s ability to reopen.

#2 Salon Professionals schedules

  • We will be following the safety guidelines established by the government. This means that our hours may be limited and capacity in our salons may be reduced due to social distancing guidelines.

#3 Sanitation – planning and supplies

  • We have established new operating procedures that will become our new norm when we reopen. These procedures will be put into place to ensure the safety of our Salon Professionals and our Guests.   Each of our salons will be deep cleaned and Barbicide® certified.  Barbicide® is EPA registered to kill germs and virus.  It’s the gold standard in the salon business for sanitizing and we are proud of this partnership.

#4 We need a little more time

  • In some cases we will not be able to reopen immediately when stay at home orders are lifted in your area. This is because of the work we need to do in order to bring our salon professionals back to work, clean our salons, and ensure the decline of cases in your area continues to decline.


We will notify you before we open so that you can be one of the first to set up an appointment.

Please know, we are just as eager to reopen our salons and that our Salon Professionals miss you and cannot wait to see you!



Be Safe!

Phil signature
President and COO